FAQ
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What areas do you service?
While we are located in Appleton, WI, and travel throughout the Fox Valley, we are also able to travel throughout most of the state of Wisconsin!
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Do you charge a travel fee?
We do not charge travel fees for catering events within the Fox Valley and Greater Green Bay areas. We do charge a travel fee for events located outside of these boundaries. The fee is calculated based on the travel distance from our Richmond St. location.
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Is picnik a licensed business?
Heck yeah we are! We jumped through all of the hoops and hurdles to be officially licensed through the state health department. Working with us ensures that your food is being prepared in a clean space that is regularly inspected and meticulously maintained.
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What is your cancellation policy?
Deposit will be refunded for any cancellations made AT LEAST 1 week prior to the event date.
Deposits will not be refunded for any cancellations made LESS THAN 1 week prior to event.
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What is your payment policy?
We require a 20% down deposit to secure your event date. The remainder of your invoice is due on the date of your event. We recommend paying the remainder of your invoice prior to the event for ease!
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Can you accommodate allergies or dietary restrictions?
We are able to accommodate most dietary restrictions including gluten free, vegetarian, and vegan. However, we operate in a facility where our ingredients may have come in contact with common food allergens such as peanuts, tree nuts, eggs, soy, wheat, fish, shellfish, and dairy products. While we are able to take precautionary steps to avoid cross-contamination and are always willing to omit items upon request, we cannot guarantee that our products are safe for consumption for those with serious allergies.
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What forms of payment do you accept?
We accept cash, personal check, Venmo, and online payment. Online payments are subject to a 2% processing fee.
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How do I book an event with you?
Booking an event with us is easy-peasy! You can contact us via phone, text, FB messenger, or Instagram to inquire about your specific event details. Once we confirm availability for your event date, we require a 20% down deposit to officially secure your date.